Use this form to make a complaint about how NeuroBridge has handled your personal data. You do not need to use legal terms. This process is provided in accordance with the UK’s Data (Use and Access) Act 2025.
You can also make a data protection complaint by emailing [email protected], writing to NeuroBridge Limited at our registered office address, or contacting us through our website. Using this form helps us collect the information we need to investigate your complaint, but you do not have to use this form.
Please only include personal data that is necessary for us to understand and investigate your complaint. If you are acting on behalf of someone else, we may ask for evidence that you are authorised to act for them. If we need to verify your identity before responding, we will only ask for information that is necessary and proportionate.
We will acknowledge your complaint within 30 days and investigate it without undue delay. We will inform you of the outcome as soon as possible.
NeuroBridge Limited will use the information you provide to investigate and respond to your complaint. Access to complaint information is limited to people who need it to handle the complaint. We will keep complaint records only for as long as necessary for complaint handling, accountability and legal purposes.
If you are not satisfied with our final response, you may contact the UK’s Information Commissioner’s Office (ICO).