NeuroBridge (“we” or “us”) is committed to protecting the privacy and confidentiality of our clients’ information. This Privacy Policy outlines how we collect, use, and protect the personal information provided to us by our clients. We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union.

Information We Collect

1.1 Personal Information: We may collect personal information, such as names, contact details, and demographic information, provided by our clients during the registration process or through communication channels.

1.2 Information Protection: We acknowledge that the information shared by our clients, in its entirety, is valuable and confidential. We take appropriate measures to protect our clients’ information and ensure its confidentiality.

Use of Information

2.1 Client Support: We may use personal information to provide customer support, respond to inquiries, and address any concerns our clients raise.

2.2 Information Protection: We will only use the clients’ information to provide the agreed-upon services. We will not share or disclose information to third parties without explicit consent unless required by law.

Data Security

3.1 Confidentiality: We maintain strict confidentiality and take appropriate measures to protect our clients’ personal and IP information. Access to such information is limited to authorised personnel who require it to fulfil their duties.

3.2 Data Storage: Personal information provided by clients is stored securely using industry-standard practices, including encryption and firewalls, to prevent unauthorised access or disclosure.

Legal Basis For Processing Your Data

4.1 We will only ever process your personal information where we can do so by law and under a recognised legal basis available under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

4.2 For Special Category Data (Sensitive Data including Health Records), The only legal basis we use is Explicit Consent

Retention

5.1 We do not keep records longer than necessary; all records are destroyed confidentially once their retention period has been met or the contract has been fulfilled.

5.2 We carefully consider any personal information we store about you, and we will not keep your information for longer than is necessary for the purposes set out in this Privacy Policy.

5.3 For Special Category Data obtained from our surveys (which we hold only with explicit individual consent), We will not retain this information for longer than 60 days.

Third-Party Services

6.1 Service Providers: We may engage third-party service providers, including but not limited to, our partners, to assist in delivering our services. These providers are bound by contractual obligations to maintain the confidentiality and security of the information they process on our behalf.

Legal Compliance

7.1 Lawful Requests: We may disclose personal information when required by law, or in response to lawful requests from public authorities.

Your Rights

8.1 Access and Correction: Clients have the right to access, update, or correct their personal information held by NeuroBridge. Requests for such access or corrections should be made in writing to our designated contact.

8.2 Withdrawal of Consent: Clients have the right to withdraw their consent for the collection and use of their personal information. However, withdrawal of consent may result in the inability to access or use our services.

Changes to this Privacy Policy

9.1 Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will provide notice of any significant changes by posting the updated policy on our website or through other communication channels.

Contact Us

1o.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at [email protected].

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.